BPO Manager

As we expand our operations, we are seeking a highly motivated and experienced BPO Manager to join our headquarters in the USA. If you are passionate about driving operational efficiency and ensuring client satisfaction, this is an opportunity to make a significant impact.

Responsibilities:

As the BPO Manager, you will play a pivotal role in shaping the success of our BPO division. Your responsibilities will include:

1. Strategic Leadership:
   • Develop and execute strategic plans to optimize BPO operations.
   • Provide visionary leadership to the BPO team, fostering a culture of excellence, innovation, and collaboration.
2. Client Relationship Management:
   • Serve as the primary point of contact for clients, understanding their needs, and ensuring exceptional service delivery.
   • Establish and nurture strong client relationships, fostering long-term partnerships.
3. Operational Excellence:
   • Oversee day-to-day BPO operations, ensuring efficiency, accuracy, and adherence to quality standards.
   • Implement best practices to enhance productivity and achieve operational excellence.
4. Performance Metrics and Reporting:
   • Establish and monitor key performance indicators (KPIs) to measure the success of BPO operations.
   • Provide regular reports and insights to senior management on operational performance and client satisfaction.
5. Continuous Improvement:
   • Identify opportunities for process improvements and technological enhancements.
   • Drive continuous improvement initiatives to enhance the overall efficiency and effectiveness of BPO services.
6. Compliance and Risk Management:
   • Ensure compliance with industry regulations and standards.
   • Implement risk management strategies to mitigate potential operational challenges.
7. Budget Management:
   • Collaborate with finance and senior management to develop and manage the BPO budget.
   • Optimize resource allocation to maximize efficiency and cost-effectiveness.

Qualifications:

• Proven experience in a leadership role within the BPO industry.
• Strong understanding of BPO operations, technologies, and industry trends.
• Excellent communication and interpersonal skills.
• Strategic mindset with the ability to translate vision into actionable plans.
• Demonstrated success in client relationship management.
• Proven track record of leading and developing high-performance teams.
• Analytical skills to interpret data and make informed decisions.
• Bachelor's degree in Business, Management, or a related field (Master's degree preferred).

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Real responsibilities and challenges in a fast evolving company